Roaming Support
24/7 help wherever you roam
When you call you can be certain of getting free support every time you call our dedicated helpdesk, no matter what destination or time zone you are in.
For roaming help in...
Australia, UK, China, Thailand, Canada, USA or Hong Kong
Anywhere else in the world
If you’re travelling by sea or air...
With our XT Mobile Network you can still roam when travelling by sea or air. Check out our pricing and information guides before you board:
If your phone is lost or stolen...
If your Telecom mobile is lost or stolen while you're overseas, contact the International Roaming Helpdesk on +64 3 371 0866 straight away to block your phone.
If you don't do this immediately, you will be responsible for all calls made on the phone until it’s blocked.
By the way, just so you know...
Because you'll be roaming on different networks, we can't guarantee the quality and availability of the network or coverage while you’re overseas.
