Help when you need it

If you need help when you’re roaming, you’ll get free support every time you call – no matter what country or time zone you’re in.

For roaming help in...

Before you go

Android Mobile Phone users: download our XT Telecom Roaming application

We highly recommend you download our free XT Telecom Roaming application for Android 2.2 or higher before you leave New Zealand. The application is available at no charge from the Android Market but please note downloading the application uses data (3.2MB), so standard data charges will apply domestically or for roaming when you download this application.

The XT Telecom Roaming application will tell you the prices for all of the places you can roam, and provide some handy tips.

And best part is all the information you’ll need is on your phone, so you won’t need to use up data to access it when you’re overseas.

Simply go to the Android Market on your mobile phone before you leave New Zealand and type in XT Telecom Roaming to search and install.

Note: The information in the application is relevant to the date you download it or the date of latest update so please make sure you check for updates before leaving the country. See our global roaming terms and conditions for more information.

Roaming with an iPad or tablet?

These devices cannot receive SMS alerts from us, so it's a good idea to visit http://m.telecom.co.nz/roamingsmartcaps to check if your Data Smart Cap is set to the right level for you before going overseas.  At this link you can set up your Data Smart Cap, find out the mobile number on your SIM and get another Telecom mobile device to receive the alerts before going overseas.

Make sure you have your voicemail pin ready to go

To check your voicemail while roaming you'll need your voicemail PIN number. To check or change your PIN number:

1. Access your voicemail from within NZ as usual
2. Select option 3 'Change your personal options'
3. Select option 2 'Change your PIN'
4. You will now hear your PIN

All of our phones and tablets work in our roaming destinations

Though not all destinations have data roaming you’ll still be able to call and text from your mobile phone so make sure you pack your charger and plug adaptors. If you want to double check your device can roam, feel free to email your mobile number to roaming@telecom.co.nz and we'll run a series of checks to confirm it.

iPad or tablet users should also visit http://m.telecom.co.nz/roamingsmartcaps or call our roaming helpdesk to ensure that your Data Smart Cap is set an appropriate amount before you leave New Zealand.

When you arrive with your i-phone, i-pad or Nokia with Nokia Windows Mobile

Put your i-phone, i-pad or Nokia Windows Mobile on ‘Manual’ for freedom to select a network:

iPhone
Select Settings > Select Phone > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept

iPad
Select Settings > Select Mobile Data > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept

Nokia with Windows Mobile:
Select: Settings > SIM Application > Show Applications > Roaming Menu > Manual > Sponsor (Local networks) or TNZ

If you return to New Zealand and cannot get service on XT, you will need to use the SIM applications menu and select TNZ.

If you're travelling by boat or plane

With Telecom XT roaming, you can make calls, send texts and use data on certain flights, or on board certain ships, (XT on board roaming is not available on Prepaid).

How much does it cost?

Check out our pricing and information guides before you board:

• XT in-flight roaming (PDF)
• XT ship roaming (PDF)